Information Systems Assistant

vor 4 Wochen

Wien, Österreich United Nations Vollzeit

Org. Setting and Reporting
- This position is located in the Solutions Transformation (ST) Team in the Software Products for Member States Unit (SPMS), Digital Transformation and Solutions (DTS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV)/ United Nations Office on Drugs and Crime (UNODC), in Vienna (Austria). The incumbent will work under the direct supervision of the Software Project Manager and under the overall guidance of the Chief, Software Products for Member States unit.
- Responsibilities
- The incumbent will participate in the implementation and support of sustainable and affordable IT solutions to be deployed in key government institutions in Member States. Within assigned authority, the incumbent will perform the following specific duties: - Integrate component subsystems of the software products for Member States into a whole and ensure that those subsystems function together. - Design, build, and maintain platforms and websites around the management of deployments and installations (virtual community, gosupport, confluence, jira, others) - Implement and monitor the software development processes and keep track of status of SPMS engagements with Member States. - Coordinate the planning aspects for development and mission activities. - Assist in the preparation of documents and materials to be published including on information security. - Liaise with Member States on the project implementation and coordinate development with the local teams. - Assist in defining standards, policies and procedures for the deployment and operation of software infrastructure. - Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Assist with visualizations and updating information material. - Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. Keep accurate records of discussions and correspondence with customers using SPMS project management tools. - Contribute to the collection and analysis of data as well as identification of trends or patterns and provide draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. - Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms. - Perform other work-related duties as required.
- Competencies
- Education
- High school diploma or equivalent. Certification in Windows Administrations is desirable. Certification in ITIL4 is desirable.
- Job - Specific Qualification
- Certification in Windows Administrations is desirable Certification in ITIL4 is desirable
- Work Experience
- Languages
- English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of French is an advantage. Knowledge of another United Nations official language is an advantage.
- Assessment
- Special Notice
- United Nations Considerations
- No Fee
- THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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