Customer Success Manager
vor 4 Wochen
About the Role
The Customer Success Manager at SAP is responsible for guiding customers through their business journey with our solutions. This role involves increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.
Key Responsibilities
- Successfully complete a 10-month learn-apply program that enhances support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Manage customer retention and drive value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
About the SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
What You'll Bring
- 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
- Experience advising or driving complex global transformations.
- Strong communication skills including fluency in English and German, other local languages are a plus.
- Proficient interpersonal skills including curiosity, effective listening skills, professional presents, and empathy and 'can-get-it-done' mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
About SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Our Inclusion Promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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