Technical Customer Support

vor 2 Wochen


Wien, Österreich Randstad Wien Vollzeit
Wir sind Randstad, der global führende Personaldienstleister. Als Dein "Partner for Talent" verbinden wir Dich nicht nur mit Deinem Traumjob, sondern öffnen Türen zu Unternehmen, die nach jemandem genau wie Dir suchen. Unser Auftraggeber Daikin ein weltweit führendes Unternehmen in der Entwicklung und Herstellung von innovativen Heizungs-, Lüftungs- und Klimaanlagen sowie Kältetechnik. Für den Standort in Wien werden für die Erweiterung des Teams Personen für den technischen Kundensupport (m/w/d) gesucht. Beginn:
ab sofort Standort:
1230 Wien Arbeitsmodell:
Vollzeit Ihre Aufgaben Erster Ansprechpartner für (technische) Anfragen aller Art von Partnern und Kunden Annehmen und Bewerten einkommender Anrufe, Nachrichten und E-Mails:
selbständige Lösung, Weiterleitung oder Erstellung eines Tickets Kategorisieren, Priorisieren und Zuweisen der Tickets an die zuständigen Kollegen oder Abteilungen Bereitstellen sämtlicher Formulare und Dokumente Überprüfung und Pflege der vom Kunden übermittelten Daten sowie Stammdatenpflege im System Erfassung und Aktualisierung in relevanten Systemen, regelmäßige Nachkontrolle offener Tickets und Bearbeitung der Wissensdatenbank

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