Team Lead Customer Care

vor 3 Monaten

Wien, Österreich EasyPark Group Vollzeit

Are you an empathic person that has previous experience in leading and managing teams? Do you have a structured way of working and a hands on approach to problem solving? Do you feel comfortable in an international setup, enjoy collaborating with colleagues from various countries and continuously improving the service for our users?

Then you have come to the right place

Our company is growing and we are therefore looking for a Customer Care Team Leader (f/m/d) based in our office in Vienna (full time, 38 hours/week).

EasyPark has a unique market coverage with presence in over 20 countries and more than 3,200 cities worldwide. Our HQ is in Stockholm, Sweden and together we are a diverse team of +1000 employees across the globe who stay true to our values while making cities more livable.

**The Role - what you'll be doing**
- Leading, coaching, mentoring and being a role model for our future Customer Care team (4 persons)
- Support with Hiring, Onboarding and Training of new team members
- Solution oriented handling of customer requests
- Managing projects and general administrative tasks
- Evaluation of Team Performance
- Implementing and continuously developing efficient process flows
- Collaborating with global Customer Care leaders to develop best practices together
- Stakeholder management across various functions

We are looking for an empathic person who would like to pursue a career in an international company and is passionate about the topics Digitilization, Mobility and Smart Cities.

**About you**
- We don’t know you yet, but you might recognize yourself in the following:_
- You have previous experience in a Team Lead capacity - driving KPI performance through coaching, mentoring and motivating a team
- You are a problem solver with strong customer focus and excellent communication skills
- You have a passion for technology and systems
- You work in a structured manner and enjoy optimising work flows
- You have a very proficient level of German & English (further languages are an advantage)
- You like to take on responsibility, are prudent, like to work proactively and act independently as well as part of a team and you are not rattled easily
- You have a good feel for people, teams and their dynamics

**Life at EasyPark**

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

**What we offer**
- An opportunity to build a team from scratch, take on responsibility from day one and to grow
- A chance to impact the growth of a unique, innovative Product where you actively drive the digitisation in the Austrian market
- An exciting combination of tasks with impact and responsibility
- A values-driven, Scandinavian shaped company with an inclusive culture and a great international team
- Flat hierarchies, short decision-making paths and transparent communication
- Career opportunities in an international company
- Regular national as well as international team events
- Access to our Online Learning tools to continuously foster your development
- Clear & well structured local Onboarding
- Digital global Onboarding: meet & interact with other EasyPark new hires from all over the world
- Flexible working hours: You have the opportunity to flexibly plan your working hours (in coordination with your team)
- International travel / visiting other EasyPark locations 1-2 times per year
- A permanent contract
- 30 days paid holidays per year (based on a 5-days working week)
- Fruit, Coffee & Tea for free in our offices we see as a given

  • Customer Support Team Lead

    vor 2 Wochen

    Wien, Wien, Österreich Wolt Vollzeit

    About the RoleWe are seeking an experienced Customer Support Team Lead to join our team at Wolt. As a key member of our support team, you will be responsible for leading a team of support specialists and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of support specialists and provide guidance and support to ensure...

  • Customer Support Team Lead

    Vor 3 Tagen

    Wien, Wien, Österreich Grassfish Marketing Technologies GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Grassfish Marketing Technologies GmbH. As a key member of our support team, you will be responsible for leading a team of customer support specialists and ensuring that our customers receive exceptional support and service.Key ResponsibilitiesLead a...

  • Customer Success Team Lead

    vor 3 Monaten

    Wien, Österreich Othis Vollzeit

    Einführung von Othis Der traditionelle Private Banking Kunde ändert sich - die neue Generation wünscht sich ein auf ihre Bedürfnisse zugeschnittenes, personalisiertes und digitales „Erlebnis Vermögensverwaltung“. Othis bietet eine Alternative zum traditionelle Private Banking und unsere Mission ist es, persönliche Vermögensverwaltung völlig neu...

  • Customer Care Specialist

    vor 4 Monaten

    Wien, Österreich Bitpanda Pro Vollzeit

    We are #hiring! Bitpanda Pro is looking for a **Customer Care Specialist **in Vienna to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology. **What you'll do** - Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins,...

  • Customer Care Professional

    vor 3 Monaten

    Wien, Österreich Eversport GmbH Vollzeit

    Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "make sports happen". For more insight into our history, incredible team and products, check out our ‘about us’ page on our...

  • Sales Lead IVD

    vor 3 Wochen

    Wien, Österreich Roche in Österreich Vollzeit

    About the RoleThe Chapter Lead - Near Patient Care is a senior sales leadership position that combines the Point of Care Area of Diagnostics and the Diabetes Care Sales functions. This role is responsible for leading and developing a team of sales professionals to drive revenue growth, build strong customer relationships, and ensure the effective promotion...

  • Purchasing & Customer Care Specialist

    Vor 3 Tagen

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Abteilung**:Finance & BK**Team**:Supply Chain/Logistics & Procurement**Stellentyp**:Direkter Mitarbeiter**Vertragsart**:Unbefristet**Standort**:Vienna, AT**Allgemein** **Vollzeit; all genders** - Chiesi ist ein international tätiges Pharmaunternehmen, das sich auf die Entwicklung und Vermarktung innovativer Arzneimittel spezialisiert hat. Wir arbeiten an...

  • Purchasing & Customer Care Specialist

    Vor 3 Tagen

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Date**:2 Oct 2024**Department**:Finance & BK**Team**:Supply Chain/Logistics & Procurement**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT**General Information** - Chiesi Pharmaceuticals GmbH is a subsidiary of the international successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in...

  • Franchise Lead Specialty Care Cvrm

    vor 4 Monaten

    Wien, Österreich AstraZeneca Vollzeit

    **Position: Franchise Lead Specialty Care -Cardiovascular, Renal & Metabolism (CVRM)** **Locations: Vienna, Austria** **Competitive Salary & Excellent Company Benefits** Do you have pharmaceutical experience in sales and marketing and passionate about managing a team? Then this could be the role for you! As the Franchise Lead you will drive performance...

  • Customer Care Specialist

    vor 4 Monaten

    Wien, Österreich Journi GmbH Vollzeit

    **WHO ARE WE LOOKING FOR?**: At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print. Are you positive, emphatic and customer-centric? You love to lend a helping hand and are...

  • Customer Care Specialist

    vor 14 Stunden

    Wien, Wien, Österreich Journi GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Christmas Helper. This is a temporary role, starting on November 4th, 2024, and ending on February 14th, 2025.Key ResponsibilitiesProvide exceptional support to our customers through various channels and touchpointsManage customer communication...

  • Customer Care Executive

    vor 4 Monaten

    Wien, Österreich Eversports Vollzeit

    Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "make sports happen". For more insight into our history, incredible team and products, check out our ‘about us’ page on our...

  • Customer Care Executive

    vor 4 Monaten

    Wien, Österreich Eversport GmbH Vollzeit

    Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "**make sports happen**". For more insight into our - **history**, - **incredible team **and - **products**, check out our ‘ -...

  • **Support Team Lead

    vor 3 Wochen

    Wien, Wien, Österreich Wolt Vollzeit

    About the RoleWe are seeking an experienced Support Team Lead to join our team at Wolt. As a Support Team Lead, you will be responsible for leading our support team and inspiring a high-quality standard of service that we provide to our customers and partners throughout the country.Key ResponsibilitiesLead by Example: Demonstrate customer-obsessed behavior...

  • Customer Care

    vor 4 Monaten

    Wien, Österreich Brainwave Optigrators Vollzeit

    Job Description: Descriptions below in GERMAN and ENGLISH: **Erforderliche Erfahrungen und Qualifikationen** - SAP - Deutschkenntnisse - Ausbildung - CRM - Office Tools - Kundenverständnis **Customer Care & Operations (m/w/d)** Österreich, Wien **Das spricht Dich an** - Allgemeine Büroorganisation wie die Telefonbetreuung und die CRM-Datenpflege -...

  • Customer Care Christmas Helper

    Vor 2 Tagen

    Wien, Wien, Österreich Journi GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Christmas Helper. This is a temporary role, starting on the 28th of October 2024, and ending on February 14th, 2025. As a Customer Care Christmas Helper, you will be the first point of contact for our customers, providing exceptional support...

  • Customer Care Professional

    vor 4 Monaten

    Wien, Österreich Amex Vollzeit

    **Customer Care Professional / Telefonischer Kundenservice (m/w/d), Wien** **You Lead the Way. We’ve Got Your Back** Mit der richtigen Unterstützung haben Menschen und Unternehmen die Möglichkeit, sich auf unglaubliche Weise weiterzuentwickeln. Mit deinem ersten Tag bei #TeamAmex wirst du Teil einer globalen und vielfältigen Gemeinschaft von...

  • Customer Service Specialist

    vor 4 Monaten

    Wien, Österreich Fresenius Medical Care Vollzeit

    **Die Fresenius Medical Care Austria GmbH **ist ein Tochterunternehmen der Fresenius Medical Care AG und zuständig für den Vertrieb von Dialyse-/Akutprodukten sowie Dienstleistungen in Österreich. Zur Verstärkung des Teams in Wien 21 suchen wir **ab sofort** einen **Customer Care Specialist m/w/d** **Vollzeit 38,5 Std./Woche** **Was machst du bei...

  • Customer Care Associate

    vor 4 Monaten

    Wien, Österreich Bitpanda Vollzeit

    **Who we are** Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...

  • Customer Care im Callcenter

    vor 1 Monat

    Wien, Österreich EccoTel Telemarketing GmbH Vollzeit

     Gelebte Work-Life-Balance Sie bestimmen wann, wo und wie lange sie arbeiten. Ob Student:in, Pensionist:in oder einfach nur beruflich interessierte Damen und Herren jeglichen Alters sollen unser Team im Bereich customer care verstärken. Wir bieten Ihnen: flexible Zeiteinteilung wochentags zwischen 08:00 und 20:00 Uhr Mindestlohn auf...