Customer Relationship Management Specialist
vor 1 Monat
MED-EL is a pioneering manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. With a strong presence in over 140 countries, our unique portfolio of implantable hearing solutions has benefited thousands of individuals worldwide.
Job DescriptionWe are seeking an experienced Dynamics 365 CRM Engineer to join our team in Innsbruck, Austria. As a key member of our Digital Development department, you will play a crucial role in developing, implementing, and maintaining our Microsoft Dynamics 365 CRM system to support our business processes.
Your Key Responsibilities:- Configure the CRM platform to meet business requirements, ensuring adherence to standard functionalities and best practices
- Integrate the CRM system with other business applications
- Collaborate with the Product Owner to gather technical requirements and translate them into effective solutions
- Monitor and maintain system performance to ensure high availability and performance, including troubleshooting and resolving technical issues
To succeed in this role, you should have:
- Bachelor's degree or higher degree in Computer Science, Information Systems, or a related field and/or more than 5 years of proven experience with Microsoft Dynamics 365
- Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security configuration within standard functionalities
- Experience with data integration tools and techniques to connect CRM to other systems
- Excellent problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamwork
We offer a competitive compensation package, which includes:
- An estimated annual gross salary of EUR 51,686.43, based on professional qualification and experience
- A central location in Innsbruck, Austria
- Employee discounts
- Flexible hours
- An international environment
- Onboarding and workplace well-being initiatives
MED-EL is a leading employer that values innovation, collaboration, and customer satisfaction. We strive to make a positive impact on people's lives through our cutting-edge medical devices and exceptional service. Join us in shaping the future of hearing solutions and enhancing the quality of life for individuals worldwide.
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