Team Lead Customer Care

vor 2 Wochen

Wien, Österreich EasyPark Group Vollzeit

Are you an empathic person that has previous experience in leading and managing teams? Do you have a structured way of working and a hands on approach to problem solving? Do you feel comfortable in an international setup, enjoy collaborating with colleagues from various countries and continuously improving the service for our users?

Then you have come to the right place

Our company is growing and we are therefore looking for a Customer Care Team Leader (f/m/d) based in our office in Vienna (full time, 38 hours/week).

EasyPark has a unique market coverage with presence in over 20 countries and more than 3,200 cities worldwide. Our HQ is in Stockholm, Sweden and together we are a diverse team of +1000 employees across the globe who stay true to our values while making cities more livable.

**The Role - what you'll be doing**
- Leading, coaching, mentoring and being a role model for our future Customer Care team (4 persons)
- Support with Hiring, Onboarding and Training of new team members
- Solution oriented handling of customer requests
- Managing projects and general administrative tasks
- Evaluation of Team Performance
- Implementing and continuously developing efficient process flows
- Collaborating with global Customer Care leaders to develop best practices together
- Stakeholder management across various functions

We are looking for an empathic person who would like to pursue a career in an international company and is passionate about the topics Digitilization, Mobility and Smart Cities.

**About you**
- We don’t know you yet, but you might recognize yourself in the following:_
- You have previous experience in a Team Lead capacity - driving KPI performance through coaching, mentoring and motivating a team
- You are a problem solver with strong customer focus and excellent communication skills
- You have a passion for technology and systems
- You work in a structured manner and enjoy optimising work flows
- You have a very proficient level of German & English (further languages are an advantage)
- You like to take on responsibility, are prudent, like to work proactively and act independently as well as part of a team and you are not rattled easily
- You have a good feel for people, teams and their dynamics

**Life at EasyPark**

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

**What we offer**
- An opportunity to build a team from scratch, take on responsibility from day one and to grow
- A chance to impact the growth of a unique, innovative Product where you actively drive the digitisation in the Austrian market
- An exciting combination of tasks with impact and responsibility
- A values-driven, Scandinavian shaped company with an inclusive culture and a great international team
- Flat hierarchies, short decision-making paths and transparent communication
- Career opportunities in an international company
- Regular national as well as international team events
- Access to our Online Learning tools to continuously foster your development
- Clear & well structured local Onboarding
- Digital global Onboarding: meet & interact with other EasyPark new hires from all over the world
- Flexible working hours: You have the opportunity to flexibly plan your working hours (in coordination with your team)
- International travel / visiting other EasyPark locations 1-2 times per year
- A permanent contract
- 30 days paid holidays per year (based on a 5-days working week)
- Fruit, Coffee & Tea for free in our offices we see as a given

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