Customer Support

vor 3 Monaten


Wien, Österreich neolime GmbH Vollzeit

Wir von neolime stehen hinter der Plattform MALOUM - eine Plattform, auf der jeder seine sexuellen Vorlieben einfach entdecken und ganz individuell ausleben kann.
Was bedeutet das genau? Unsere Mission ist es, den sexuellen Horizont sowie das sexuelle Erlebnis von Millionen von Menschen zu erweitern und gleichzeitig Creator/innen und denen, die es noch werden wollen, die Möglichkeit einer hochwertigen und vertrauenswürdigen Plattform zu bieten. Bei uns kann man sich austauschen, inspirieren, darstellen, ausleben und ausprobieren.
**Zusammengefasst**: We will level up the sexual wellness industry
Sei der Grund für glückliche User und bereichere die Community mit deinem Engagement
Aufgaben
- Du bist die erste Anlaufstelle für unsere User und hilfst ihnen bei allen Fragen rund um die Plattform, sei es per E-Mail oder Chat.
- Du sorgst für Guideline-konformes Verhalten auf der Plattform und kontrollierst hochgeladenen Content.
- Du analysierst technische und inhaltliche Anfragen und arbeitest eng mit unserem technischen Team zusammen, um schnelle und effiziente Lösungen zu finden.
- Du sammelst und dokumentierst das Feedback unserer Nutzer und Creators und trägst dazu bei, unsere Plattform kontinuierlich zu verbessern.
- Du entwickelst und optimierst Hilfsmaterialien wie FAQs, Tutorials und Guides, um unseren Nutzern eine bestmögliche User Experience zu bieten.
- Du pflegst und förderst den Austausch in unserer Creator-Community und unterstützt sie bei der bestmöglichen Nutzung unserer Plattform.

Qualifikation
- Du hast bereits Erfahrung in der Kundenbetreuung, idealerweise im digitalen Umfeld oder bei einer Plattform-basierten Dienstleistung.
- Du hast ein gutes technisches Verständnis und keine Scheu davor, dich in neue Systeme und Tools einzuarbeiten.
- Du arbeitest selbstständig, bist lösungsorientiert und hast ein gutes Gespür für die Bedürfnisse unserer Nutzer.
- Du schätzt den Austausch mit deinen Kolleginnen und Kollegen und arbeitest gerne in einem dynamischen, kreativen Umfeld.
- Ausgezeichnete Deutsch und gute Englisch Kenntnisse.

**Benefits**:

- Viel Freiraum für deine eigenen Ideen
- Unkomplizierte und lockere Start-up Atmosphäre
- Ein wachsendes & herzliches Team, das dich mit offenen Armen empfängt
- Regelmäßige Events mit dem Team
- Flexibilität in Bezug auf Zeiteinteilung und Remote Work
- Schönes, klimatisiertes Büro in zentraler Lage
- Großer, eigener Innenhof mit Griller

Bereit, unser Team mit deinem Talent zu rocken? Bewirb dich jetzt
Als Mindestgehalt sind €518,44 (Geringfügigkeitsgrenze 2024, 10 Stunden pro Woche) vorgesehen.



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