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Customer Support Manager
vor 1 Monat
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team in Vienna, Austria. This is an exciting opportunity for a motivated and customer-focused individual to lead our support team and contribute to delivering exceptional service to our customers.
About the Role:
- The successful candidate will be responsible for leading and managing our support team, ensuring that all customer inquiries are handled efficiently and effectively.
- You will be expected to analyze and optimize our support processes, identifying areas for improvement and implementing changes to enhance the overall customer experience.
- In this role, you will work closely with our Head of Customer Support to develop strategies to improve customer satisfaction and create engaged customers.
- You will also be responsible for recruiting, mentoring, and managing the performance of your team members, providing coaching and feedback to ensure they meet their targets.
Responsibilities:
- Lead by example, demonstrating what customer-obsessed means and raising the bar for the way we do support at Wolt.
- Analyze and optimize support processes to identify areas for improvement.
- Develop and implement strategies to improve customer satisfaction and create engaged customers.
- Recruit, mentor, and manage the performance of team members.
- Communicate effectively with customers, understanding and setting their needs and tone of voice.
- Work collaboratively with other teams to achieve business objectives.
Requirements:
- Excellent communication and interpersonal skills.
- Proven leadership experience in sales or customer support.
- Ability to analyze data and translate it into actionable insights.
- Advanced knowledge of Excel and analytical tools.
- Bachelor's degree or equivalent in a related field.
- Fluent German language skills (written and spoken).
- English as second language.
- Strong problem-solving and decision-making skills.
What We Offer:
- A competitive salary of €41,300 per year, adjusted based on qualifications and experience.
- Flexible working hours, 40 hours per week.
- Possibility of occasional remote work from home.
- Commuter allowance (if applicable).
- 25 days of annual leave, plus additional paid days.
- 15% subsidized amount of your Wolt orders.
- Professional support and counseling program for employees and immediate family.
- Education and workshops for improving skills needed for work.
- Four weeks of structured introduction to work.
- Free fruit and hot drinks in the office.
- Dog-friendly office environment.
- Team meetings and team-building activities.
How to Apply:
Please submit your CV written in English and German through our Career website. We look forward to receiving your application.
