Sales Director Leadership Position

vor 4 Wochen

Wien, Wien, Österreich Minacs Vollzeit

Associate Sales Director Role

We are seeking a highly skilled Associate Sales Director to join our team in Berlin. As a key member of our sales leadership team, you will be responsible for driving business growth and revenue expansion through effective client relationship management, team performance, and process strategy.

Key Responsibilities:

  • Lead the management team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
  • Ensure team understanding to achieve operating plan targets, sales targets, and customer performance targets (CPTs).
  • Support management of account portfolio P&L to hit gross margin targets.
  • Be an enabler to remove both internal and external roadblocks and help team to resolve challenges to support sales opportunities.
  • Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories.
  • Stay current on developments in client products/services and within the market and ensure the team is up to date with the latest trends and market direction.
  • Be a point of escalation for the client and respond promptly to any issues raised.
  • Conduct root cause analyses to successfully drive project and team development forward.
  • You will lead effective client management having a clear view of the account and how to maximize revenue and communicate quarterly objectives to client with understanding on CPT.
  • Deliver quarterly business reviews at regional/global level and participate in global business reviews conducted by the Account Manager.
  • Work with client contact on reporting, forecasting, and pacing.
  • Prepare internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights, and benchmarking.
  • Work across the larger organization to launch and manage client programs.
  • Create an environment that encourages expansion by making our value visible.
  • Partner and build business relationships with all partners to ensure customer expectations are met.
  • Collaborate with teams to identify opportunities to improve sales processes and achieve a positive customer experience.
  • Participate in client sales meetings, channel conferences, and other events that support further development of your client partnership.
  • Update client information in Salesforce and other repositories.
  • Represent the Global Sales Delivery Leadership organization in internal meetings.
  • May support global client engagement to ensure customer satisfaction and growth objectives are met.
  • Manage deviations from client contract(s) and scope change, including consultative evaluation and support.

Requirements:

  • Bachelor's Degree.
  • Min 3 years proven work experience in a sales leadership role with at least 300 team members including leaders and experience in B2B client-facing roles for national accounts with both services and support are mandatory.
  • Experience supporting successful client engagement; handle difficult internal and external challenges; and deliver exceptional client service that results in high client retention.
  • Excel at building and maintaining partner relationships.
  • English language skills at C1 level are mandatory.
  • People management and coaching skills with superb record of developing and retaining employees.
  • A true passion for customer experience.
  • Comfortable and experienced working in a matrix environment.
  • Experience in Microsoft programs.
  • Experience working with or similar CRM.
  • Openness to work onsite in Berlin, Germany (no remote position).

About Us:

We are Concentrix, a leading global company that delivers fully integrated technology and services that drive the world's top brands forward, now and into the future. We provide outstanding sales support to our clients and are committed to helping them achieve their business goals.

How to Apply:

Want to get started with us? Then become part of a great team and apply directly online on our careers page at [insert link]. Do you still have questions about our vacancies? Recruiter Jutta Pralle-Schröder will be happy to answer them via [insert email].

Location: DEU Berlin - 10 East Building

Language Requirements: English (Required)

Time Type: Full time

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